As you know, we are in the middle of a transition from the "old" website (tunstallbay.org) to our new website (tunstallbay.ca). After working through some issues with members, it seems that the “Two Website” situation may be the cause of many peoples’ grief.
Although we have tried our best to provide instructions, we may not have been as clear as we could have with this important piece of information:
During the website transition period, you will have two different logins:
one login for the booking system that sits on the old website (tunstallbay.org)
a new login that you will create on the new website (tunstallbay.ca).
Fingers are crossed that this is, in fact, the issue that many of you have been facing. And the good news, it should be relatively easy to troubleshoot.
Troubleshooting Tips
Check that your “old” login (that you have always used on the booking system) still works.
Go to the New Bookings Page, click “Login to tunstallbay.org” and enter your username/email and password.
If you get to the “Facility Booking” page, your “old website” credentials are working!
If you don’t, then this account needs attention. Please let us know by using the contact us page (this puts your note directly in our new management system and not in an email inbox).
Get ready to set up a new login by finding your “Member Code”.
Member Codes were distributed in an email sent to the primary email address that we have recorded for your household. (For Resident and Associate members, this code will be composed of a colour and an animal, for Courts members, it will be composed of a colour and a type of tree.)
Look in your past emails from info@tunstallbay.ca with the subject line, "New TBCA Website!". If you can’t find it, please use the contact us page and we will re-send this to you.
If your family member received this email and you didn’t, you can still use the Member Code with a different email address. We will make sure both email addresses get recorded and approved in the system.
Please, give it another go.
Use the detailed Instructions provided in the “New TBCA Website” email or our other recent blog posting https://www.tunstallbay.ca/post/reminder-to-sign-up-to-the-new-website
Your starting click should be on the top right hand corner of the home page and you should see the following three things, in the below order:
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